Thank you for booking with The Vet Project!

• Please read the information below in preparation for your pet's appointment.

• We travel to many different locations. Please refer to your booking confirmation e-mail for the address of the location you are booked for. If you can't find the e-mail, please check your junk folder. 

• If you need to reschedule or cancel your appointment, you must contact us via e-mail at info@thevetproject.com.au at least 24 hours before the event.
• If you give at least 24 hours’ notice, we will hold your deposit for 14 days. If you do not reschedule your appointment within that time frame, your deposit will be forfeited. 
• Please note that if you reschedule your appointment, you may need to bring your animal to a different location/suburb than originally scheduled for because we move around to different locations often.
• Last minute cancellations (less than 24 hours’ notice) or no shows will NOT be refunded.

Due to the mobile nature of our services and variable working hours, we are unable to provide post-operative care should your pet need it. Complications after desexing are rare, but can occur and should be taken seriously. If you have any concerns about your pet after surgery, please contact your local veterinary clinic during business hours or a veterinary emergency centre after hours. Click below to find your nearest emergency centre.